Return & Refund Policy

1. General Policy

ChambalTech aims to supply products that match the order placed by the customer. In eligible cases, return, replacement, or refund support may be provided subject to inspection, approval, and the conditions stated on this page.

2. Eligible Return Cases

Subject to verification, a return or replacement request may be considered where:

• The item delivered does not match the product ordered or invoiced.
• The item arrives damaged during transit or has a visible manufacturing defect.
• The product is unused, uninstalled, untampered, and returned with original packaging, labels, and available accessories.

3. Non-Returnable or Restricted Items

• Electrical, electronic, or sensor-based parts once opened, installed, or tested, unless dead on arrival and verified.
• Products showing signs of use, grease, fitting marks, scratches, tampering, modification, or improper handling.
• Items damaged due to wrong fitment, customer-side installation error, misuse, or lack of technical verification before use.
• Special-order, non-stock, custom-procured, or made-to-order items obtained specifically for the customer.

4. Return Request Window

Customers should raise return or damage-related issues within 3 to 7 days of delivery, depending on the item category and issue type. Requests made after a prolonged delay may not be accepted if the product condition or delivery evidence cannot be reasonably verified.

5. Return Request Process

• Contact our support team with your order ID, product name, issue description, and reason for return or replacement.
• Provide clear product photos, packaging images, and invoice or proof of purchase when requested.
• After review, we will guide you regarding pickup, self-shipping, replacement review, or next steps for resolution.

6. Inspection and Approval

Every returned item is inspected after receipt. Approval for refund, replacement, or rejection depends on physical condition, issue verification, packaging status, product category, and compliance with this policy. If the returned item is found ineligible, it may be returned back to the customer, and any applicable shipping cost may be borne by the customer.

7. Refund Method and Timeline

• Approved refunds are generally issued to the original payment method, where technically possible.
• Refund processing timelines may vary, but typically take around 5 to 10 working days after approval.
• Original shipping charges, handling fees, COD charges, or return shipping costs may be non-refundable unless the issue was due to our error.

8. Replacement Policy

Where stock is available and the case is approved, we may offer a replacement instead of a refund. If a replacement is not available, an alternate resolution such as refund, store adjustment, or substitute product may be offered at our discretion.

9. Order Cancellation

Cancellation requests may be accepted if the order has not yet been packed, processed, or dispatched. Once shipped, the request may be handled under the return process rather than as a direct cancellation.

10. Contact for Return or Refund Requests

For support regarding damaged delivery, wrong item received, replacement approval, or refund processing, please contact us using the details below.